miles and gwen

At StarCine Collectible, we offer worldwide shipping using options like Hong Kong Post (e-Express, air mail, EMS), DHL, FedEx, and DHL eCommerce.

Orders will be arranged for shipping within 72 business hours after purchase.

Please note that some products are made-to-order.
For these products, the required production time will be clearly stated in the product description.

All shipments include a tracking number for easy tracking.

For large items like 1:1 scale statues, we provide sea freight as a cost-effective option.

Contact us at info@starcinecollectible.com for a shipping quote.

Q: What should I do if I find missing parts or defects after unboxing?

A: If the issue meets our return policy standards, we will arrange replacements, subject to manufacturer availability.
For items weighing 5kg or less, we will cover the round-trip shipping costs.

Q: What should I do if I receive a product with missing or damaged parts?

A: Missing or damaged parts must be reported within 7 days of receiving the product.
Requests submitted after this period may be denied.

Q: Are after-sales services provided for second-hand or non-warranty products?

A: For products listed as second-hand or marked as non-warranty on our website, no after-sales services will be provided.

Q: Can I return a product due to personal preference or a change of mind if it has defects or missing parts?

A: If defects or missing parts are found and we are able to provide a replacement, returns due to person

Q: What is your return and after-sales policy for cosplay costumes or custom-made masks?

A: If you are ordering cosplay costumes or custom-made masks, we will not provide any after-sales service or accept returns due to sizing issues unless there are defects upon delivery.

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