Shipping Information
At StarCine Collectible, we offer worldwide shipping for all our products. We use a variety of shipping options, including Hong Kong Post (e-Express, regular air mail, air parcel, EMS), DHL, FedEx, and DHL eCommerce. Once an order is placed, we will ship your package within 24 business hours. For express shipping services like DHL, delivery can take as little as 1 to 3 business days to reach your doorstep. All shipping methods include a tracking number, ensuring your package is traceable at every step.
We also provide sea freight services for large collectible items, such as 1:1 scale statues, where air shipping might be expensive. Customers can always contact us at info@Starcinecollectible.com, and our customer service team will provide a shipping quote for your order.
Please note that all orders will be shipped to the shipping address entered under your account. We do not ship to your PayPal shipping address. If you need to update your shipping address or contact details, feel free to reach out to us at info@Starcinecollectible.com.
Important Notice for EU Customers
Since July 5, 2021, the European Union (EU) has implemented a policy where value-added tax (VAT) is levied on all shipments imported into the 27 EU member countries, regardless of the shipment value. To simplify this process, the EU introduced the Import One-Stop Shop (IOSS) system for goods valued under €150, allowing VAT to be declared and paid upfront.
To ensure that these changes do not inconvenience our customers, we are pleased to offer a pre-paid tax service. Your parcel will be shipped with a unique IOSS code, which makes the process seamless. This means you will only be charged at the time of purchase, avoiding any unexpected fees or delays when your goods are delivered.
How to Pay VAT at Checkout
- After completing your purchase, please email us with your order number at info@Starcinecollectible.com.
- We will send you a separate link to pay your VAT immediately.
This process ensures a smooth and hassle-free delivery experience for our EU customers. If you have any questions, don’t hesitate to contact our team!