🌍 Worldwide Shipping available!
StarCine Collectible
At StarCine Collectible, we offer worldwide shipping using options like Hong Kong Post (e-Express, air mail, EMS), DHL, FedEx, and DHL eCommerce.
Orders will be arranged for shipping within 72 business hours after purchase.
Please note that some products are made-to-order.
For these products, the required production time will be clearly stated in the product description.
All shipments include a tracking number for easy tracking.
For large items like 1:1 scale statues, we provide sea freight as a cost-effective option.
Contact us at info@starcinecollectible.com for a shipping quote.
Q: What should I do if I find missing parts or defects after unboxing?
A: If the issue meets our return policy standards, we will arrange replacements, subject to manufacturer availability.
For items weighing 5kg or less, we will cover the round-trip shipping costs.
Q: What should I do if I receive a product with missing or damaged parts?
A: Missing or damaged parts must be reported within 7 days of receiving the product.
Requests submitted after this period may be denied.
Q: Are after-sales services provided for second-hand or non-warranty products?
A: For products listed as second-hand or marked as non-warranty on our website, no after-sales services will be provided.
Q: Can I return a product due to personal preference or a change of mind if it has defects or missing parts?
A: If defects or missing parts are found and we are able to provide a replacement, returns due to person
Q: What is your return and after-sales policy for cosplay costumes or custom-made masks?
A: If you are ordering cosplay costumes or custom-made masks, we will not provide any after-sales service or accept returns due to sizing issues unless there are defects upon delivery.
100 points = $1. Up to 5% cash back!
Q1: What’s the difference between the Prop Version and the Touch Version?
Q2: Do either of the versions have a pop-up function?
No, neither the Prop Version nor the Touch Version has a pop-up function.
Q3: Does the Prop Version have a lighting function?
No, the Prop Version does not include a lighting function.
Q4: What material is the watch made of?
The watch is crafted from ABS material and resin.
Q5: How do I choose the correct size?
Use a soft measuring tape to measure the circumference of your wrist. This will help you select the right size.
Q6: Can the watch size or color be customized?
Yes, customization options for size and color are available. Additional charges will apply, so make sure to select the customization option when placing your order.
Q1: How do I turn on the Touch Version after receiving it?
Place the watch in the packaging box and charge it for 6 hours using the included wireless charger. Then, press and hold all the physical buttons for 2–3 seconds to power it on.
Q2: Is the language of the watch in English?
Yes, the default language is English. Instructions for switching to another language are included in the packaging.
Q3: What pre-installed applications come with the Touch Version?
The Touch Version features an English text system and includes three pre-installed applications, ready to use right out of the box.
Q4: Is a charger included with the Touch Version?
Yes, a wireless charger is included for your convenience.
Ben 23 Hero Watch The Omnitrix Wearable Replica (Touch Sensing)
16-17 cm / Touch Screen Function
ben23
At StarCine Collectible, we offer worldwide shipping using options like Hong Kong Post (e-Express, air mail, EMS), DHL, FedEx, and DHL eCommerce.
Orders will be arranged for shipping within 72 business hours after purchase.
Please note that some products are made-to-order.
For these products, the required production time will be clearly stated in the product description.
All shipments include a tracking number for easy tracking.
For large items like 1:1 scale statues, we provide sea freight as a cost-effective option.
Contact us at info@starcinecollectible.com for a shipping quote.
Q: What should I do if I find missing parts or defects after unboxing?
A: If the issue meets our return policy standards, we will arrange replacements, subject to manufacturer availability.
For items weighing 5kg or less, we will cover the round-trip shipping costs.
Q: What should I do if I receive a product with missing or damaged parts?
A: Missing or damaged parts must be reported within 7 days of receiving the product.
Requests submitted after this period may be denied.
Q: Are after-sales services provided for second-hand or non-warranty products?
A: For products listed as second-hand or marked as non-warranty on our website, no after-sales services will be provided.
Q: Can I return a product due to personal preference or a change of mind if it has defects or missing parts?
A: If defects or missing parts are found and we are able to provide a replacement, returns due to person
Q: What is your return and after-sales policy for cosplay costumes or custom-made masks?
A: If you are ordering cosplay costumes or custom-made masks, we will not provide any after-sales service or accept returns due to sizing issues unless there are defects upon delivery.
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